Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at goldxredbracelets@gmail.com. Returns will need to be sent to an address we’ll provide once your return is approved. Return shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

Upon receiving your return, we will test the item to verify the gold’s purity and quality before processing any refund. Returns that do not pass this verification will not be eligible for a refund.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Custom or personalized orders cannot be returned. We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received, inspected, and verified your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund. If more than 10 business days have passed since your return was approved, please contact us at goldxredbracelets@gmail.com.